Apostle

Stefan Kapteijns

Mick van Teeffelen

In this FAQ we cover the most frequently asked questions about Apostle.

FAQ and Troubleshooting

Smart ways to keep post distribution varied and avoid content fatigue.

Prevent everyone from sharing the same post

A quick explainer on the three timing options when scheduling a post.

What’s the difference between Now, Single date, and Date range?

Learn how post targeting works and how to make sure content goes to the right page.

Why are my posts shared to my personal page instead of business page?

Learn how to prioritize certain ambassadors when spreading posts over a date range.

What's the prio star for?

What to do if you need to reschedule a post in Apostle.

Can I change the date and time of a scheduled post?

Learn what happens when you delete a post in Apostle after it has already been shared.

Deleting posts after sharing

Why you can't create or share LinkedIn articles and newsletters directly through Apostle.

Creating LinkedIn articles and newsletters

Creating and Scheduling Posts

Check these troubleshooting tips to understand why your post may not have been shared.

Common reasons posts are not shared

Why do I receive a notification right away, even if I scheduled a business page post in the future?

Learn what can and cannot be changed once a post is shared or scheduled.

Editing posts after sharing or scheduling

Learn how to check changes made by brand ambassadors after they share a post.

View edited posts shared by your team

It’s a quick final check before your post goes live on your business page.

Why do I need to approve my own business page posts?

Sharing Posts

Learn how to tag people and pages in your Apostle posts via the web dashboard and mobile app.

Tagging people and companies in Apostle

Tagging

Learn why accounts disconnect and how to quickly restore access to keep sharing posts.

Why do I need to reconnect my business or personal account?

Learn how to restore the connection between Apostle and your Facebook or Instagram business pages when access is interrupted.

How can I reconnect my business pages?

Learn how legacy plan users are billed for email-only users and pending invites.

Am I fully charged for email only users and pending invites?

Learn how to reset your password or access your Apostle account without it.

I forgot my password. How can I login now?

Learn how to update the email address of your account, where you receive Apostle notifications and post suggestions.

Change your email address

I'm getting an error message. What can I do?

Learn how to switch between different teams in Apostle.

Accessing multiple Apostle teams

How to refresh your page connection to unlock better insights in Apostle

Activate new insights for your business page

How to refresh your personal page connection to unlock better insights in Apostle

Activate new insights for your personal page

Other

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.