Unfortunately, sometimes an unknown error may occur. For example, you may see a message in the lower right corner such as: Something went wrong. Please contact support via chat or email.
If you are unsure what caused the issue, follow these steps:
Step 1: Try again
Refresh your browser and repeat the action.
Log out and log back in to your Apostle account.
Step 2: Check your browser and internet
Clear your browser cache and cookies.
Try a different browser (Apostle works best with the latest versions of Chrome, Firefox, or Edge).
Check your internet connection to ensure it’s stable.
Disable browser extensions (such as ad blockers) that might interfere with the platform.
Step 3: Contact support
If the error still occurs, please contact our support team:
Email: [email protected]
Live chat: Click the chat icon in the lower right corner of the Apostle platform.
💡 Tip: Include a screenshot of the error and a short description of what you were doing when the error occurred. This will help us solve the problem faster.
⚠️ Important: Our team will review the issue and get back to you as soon as possible.