Sometimes, your connected business pages may lose access due to security updates or token expiration. When this happens, a warning icon will appear next to the affected business page.
Follow the steps below to reconnect your account and resume sharing content through Apostle.
💡 Tip: Brand ambassadors receive an automatic reminder when a connection is broken. If they haven’t responded, learn how to manually resend a connection request.
How to reconnect your account
In the web application
Go to your team dashboard.
Click on your name in the upper right corner.
Select Personal Settings.
Click on the Business Pages tab.
Find the business page with the warning icon indicating a broken connection.
Click the button 'Click here to restore connection(s)'.
Follow the on-screen steps to reauthorize your account.
You will be redirected to your team, and your business account will be successfully reconnected and ready for sharing.
💡 Tip: You’ll know the reconnection was successful if the warning icon disappears next to the page. If the icon is still there, try reconnecting again.
In the mobile app
Open the Apostle app.
Tap your profile in the upper right corner.
Select Connect business pages.
You will be redirected to the web version
Find the business page with the warning icon indicating a broken connection.
Click the button 'Click here to restore connection(s)'.
Follow the on-screen steps to reauthorize your account.
After reconnecting you can click on the x icon to close the tab and the app will open again.
⚠️ If you are in multiple teams, make sure you switch to the correct team with 'Switch team'. This is the last option.
